Pre-Order Policy
Pre-Order Policy
By placing an order on the Aurora Direct website, you are agreeing to the below Pre-Order policy.
A Pre-Order is an order placed for an item/s that hasn’t been realised or is currently not in stock. Pre-Orders are shipped to the customer once available. Pre-Orders allow customers to order products before they are available.
- Payment in full is required for all Pre-Order items.
- Pre-Orders are estimated to be shipped within 6 -12 weeks once your order is placed. Current ETA will be stated on product page.
- Shipping delays can occur resulting from circumstances beyond our control.
- All Pre-Order dates are not guaranteed as delays may occur. We will notify you by email of any delays and advise new estimated shipping times.
- All Pre-Orders are considered final once you place your order and payment is received.
- Pre-Orders cannot be cancelled once you place your order and payment is received.
- Pre-Orders cannot be returned or refunded for incorrect flavour, sizes or change of mind. For manufacturer errors or defects, please click here to view our Shipping and Return Policy.
- Once Pre-Order item/s have arrived at our facility, your order will be processed via the shipping method you selected at the time of placing your order. You will receive a fulfillment email with your tracking number and dispatched order details. Please click here to view our Shipping and Return Policy.
- Placing an order and making payment makes you bound by this Pre-Order Policy terms and conditions and any other relevant Terms and conditions on the Aurora Direct Website.